Refund policy

General return policy:

For a full refund, the items must be:

Returned within 30 days of delivery.

New item in unused, unopened condition in original packaging.

Returned in its original packaging and with all parts and accessories.

Returned as a result of our error.

Details:

Damaged products must be returned within 30 days of delivery.

Shipping errors to be reported within 48 hours of delivery.

Transport damage must be noted on the freight bill.

In certain cases and at the discretion of Cantin Distribution, return costs will be charged.

Credit will be processed within 10 business days of receipt of the item via courier service or within 30 business days of pickup by a Cantin Distribution representative.

For returns outside the 30 day window, contact your local representative or our customer service.

To return an item, contact us by calling 844-361-7919 or through our website to obtain a Return Material Authorization (RMA).

 

Ship returned merchandise with attached RMA at:

Cantin Distribution Inc.

8035 Boulevard Pierre-Bertrand

Quebec City, QC G2K 1B7

 

The customer is responsible for shipping.

A 20% restocking fee may apply.

Credit will be issued after receipt and inspection of the item.

For any warranty or warranted items such as equipment, air tools or jacks, please contact your local representative or our customer service department.

Product defects beyond 30 days of delivery will be dealt with in accordance with the terms of the manufacturer's warranty policy.

All other claims are subject to the terms of the manufacturer's warranty and review and are paid directly by the manufacturer.

Some items cannot be returned, such as:

  • Security products.
  • Special orders.
  • Items that we do not keep in inventory that have been used or installed.
  • Perishable items.