Refund policy

🔁 General Return Policy

To qualify for a full refund, items must be:

✅ Return Conditions

  • 📅 Returned within 30 days of delivery

  • 📦 New, unused, and unopened in original packaging

  • 🔧 All parts and accessories included, in original packaging

  • ❌ Return is the result of an error on our part

📝 Additional Details

  • 💥 Damaged items must be returned within 30 days of delivery

  • 🚛 Shipping errors must be reported within 48 hours

  • 🖊️ Any transport-related damages must be noted on the delivery receipt

  • 💲 Return fees may apply at Cantin Distribution's discretion

⏳ Refund Timelines

  • 📬 Within 10 business days after item is received by a shipping carrier

  • 🏢 Within 30 business days if picked up by a Cantin Distribution representative

📣 For returns beyond 30 days, please contact your local representative or customer service

📦 How to Return an Item

  1. ☎️ Request an RMA (Return Merchandise Authorization)

    • Call 844-361-7919 or visit our website

  2. 📬 Ship your return (with the RMA form included) to:

    Cantin Distribution Inc.
    8035 Boulevard Pierre-Bertrand
    Québec, QC G2K 1B7

  3. 🚚 Customers are responsible for return shipping costs

  4. 🧾 A 20% restocking fee may apply

  5. 💳 A refund will be issued after inspection of the returned item

🛠️ Warranty & Guaranteed Items

  • For equipment, air tools, or jacks, contact your local rep or customer service

  • 🕒 Defects beyond 30 days will be handled according to the manufacturer’s warranty policy

  • 🧾 All other warranty claims are subject to the manufacturer's terms and review and must be processed directly with them

🚫 Non-Returnable Items

The following items cannot be returned:

  • 🦺 Safety products

  • ⚙️ Special orders (final sale, non-returnable, non-exchangeable)

  • 📉 Discontinued items

  • 🔧 Used or installed products

  • 🧃 Perishable goods 

  • 🚚 Non Stock Items

📞 Questions? Contact our customer service team — we're here to help!