Privacy policy

Privacy Policy (Quebec — Law 25)

Last Updated: July 22, 2026

Cantin Distribution Inc. (“Cantin”, “we”, “us”, or “our”) is committed to protecting the personal information of visitors and customers of our website (the “Site”). This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information in accordance with the applicable laws of Quebec, including Law 25 (An Act to modernize legislative provisions respecting the protection of personal information).

1) Scope

This Privacy Policy applies to personal information collected through:

  • The Site and its forms
  • Communications by email, telephone, or live chat (where applicable)
  • Transactions and orders (where applicable)
  • Cookies and similar technologies

2) Personal Information We Collect

Depending on your interaction with the Site, we may collect:

  • Identity and contact information: first and last name, company name, address, email address, telephone number
  • Account information (where applicable): login credentials, order history
  • Transaction information: purchased products, order amount, billing and shipping information
  • Technical information: IP address, device type, browser, pages visited, cookie identifiers
  • Service-related information: support requests, returns, warranty claims, communication records

Important: We collect only the personal information necessary for the purposes described below.

3) Purposes of Collection (Why We Use Your Information)

We use your personal information to:

  • Provide, operate, and improve the Site
  • Process orders, payments, deliveries, and returns (where applicable)
  • Respond to inquiries and technical support requests
  • Manage customer relationships (follow-up, after-sales service, training)
  • Personalize the user experience and measure website performance (analytics)
  • Prevent fraud, maintain security, and comply with legal obligations
  • Send marketing communications where permitted by law (with an option to unsubscribe)

4) Consent

We obtain your consent where required by law, including:

  • When you submit a form
  • When you create an account (where applicable)
  • For certain non-essential cookies (depending on the Site configuration)

You may withdraw your consent at any time, subject to applicable legal or contractual obligations.

5) Cookies and Similar Technologies

We use cookies to:

  • Ensure the proper operation of the Site (essential cookies)
  • Measure traffic and website performance (analytics)
  • Improve the user experience

You may manage your cookie preferences through your browser settings and, where available, through our cookie consent banner.

6) Disclosure to Third Parties

We may disclose your personal information to third parties only when necessary, including:

  • Technology service providers (hosting, eCommerce platform, analytics tools)
  • Payment service providers (where applicable)
  • Shipping carriers and delivery services
  • Technical support and security service providers
  • Professional advisors (legal and accounting) where required

These third parties may use your personal information only to perform the agreed-upon services and are required to implement appropriate safeguards.

7) Transfers Outside Quebec

Some service providers may process or host personal information outside Quebec (for example, elsewhere in Canada or the United States). In such cases, we assess the associated risks and implement appropriate contractual and organizational safeguards to ensure an adequate level of protection.

8) Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy. Once no longer required, the information is securely destroyed, anonymized, or de-identified in accordance with applicable legal requirements and our internal policies.

9) Security Measures

We implement reasonable security measures, including:

  • Access controls and permission management
  • Technical safeguards (encryption, firewalls, logging where appropriate)
  • Organizational safeguards (policies, procedures, and employee training)

While no method of transmission or storage is completely secure, we strive to minimize the risk of loss, unauthorized access, use, disclosure, or alteration.

10) Your Rights

Subject to applicable laws, you have the right to:

  • Request access to your personal information
  • Request the correction of inaccurate, incomplete, or ambiguous personal information
  • Withdraw your consent (where applicable)
  • Request information regarding the processing of your personal information

To exercise these rights, please contact us (see Section 12).

11) Privacy Incidents

In the event of a privacy incident involving a risk of serious harm, we will take the actions required by law, including:

  • Implementing measures to reduce the risk
  • Maintaining a register of privacy incidents
  • Notifying the Commission d’accès à l’information du Québec (CAI) and affected individuals when required

12) Privacy Officer (Person Responsible for the Protection of Personal Information)

For any questions, complaints, or requests regarding privacy, please contact:

Privacy Officer (Person Responsible for the Protection of Personal Information)
Cantin Distribution Inc.
Email: jp@cantindistribution.com